Start of School Guide

Schedule

(Click dates to expand)

Augst 24: Welcome and Setup

What’s going on?
  • Welcome letters from instructors: You should receive a welcome letter from the instructor of each class you are enrolled in by August 24. If you have not received a welcome letter by this time, first check your spam folder and then contact your instructor directly.
  • Schoology account setup (students): You will need to create a Schoology account for each student enrolled in classes. Each instructor’s welcome letter will contain a Schoology Access Code. Use the access codes to add your student into their class on Schoology.
  • Schoology account setup (parents): If you want to keep track of you student’s progress, or keep track of multiple students, you can create a parent Schoology account. You will need to ask for a Parent Access Code from your instructor in order to setup this account; this is different from the access code that student use to join classes.
  • Assessments for recent enrollments: If you recently enrolled, your student may require an assessment to confirm placement. You will need to coordinate with the class instructor to determine if a placement assessment is required and, if so, to complete it.
Who to contact for…

August 31: Orientation Week

 
What’s going on?
  • Orientation sessions: Each orientation session is held during a normally-scheduled class period. The exact date of the session is determined by the instructor and you should have received the schedule in the instructor’s welcome letter.
  • Schoology account setup: See Welcome and Setup for more details.
  • Assessments for recent enrollments: See Welcome and Setup for more details.
Who to contact for…

September 8: First Week of Classes

 
What’s going on?​
  • First week of classes: We hope everyone gets off to a great start!
  • First week of the add/drop period: There is a two-week add/drop period at the beginning of the school year. During this time students may continue to enroll, transfer, and withdraw from classes to make sure that everything is a good fit. Withdrawal refunds less the $75 deposit are still given during the add/drop period; but no refunds are given after the add/drop period has closed.
  • Getting up to speed (for new enrollments): If you have joined a class during the add/drop period, you will need to catch up on the orientation session and any missed classes. Each Schoology course contains a Getting Started folder with everything you need to get up to speed quickly in the course (e.g. recordings of the orientation session and any missed classes, welcome letter, syllabus, etc.).
  • Assessments for recent enrollments: See Welcome and Setup for more details.
Who to contact for…

 

September 14: Last Week of Add/Drop Period

 
What’s going on?​
  • Last week of the add/drop period: This is a good time to finalize your classes and make any last-minute adjustments. Withdrawal refunds less the $75 deposit are still given during the add/drop period; but no refunds are given after the add/drop period has closed.
  • Getting up to speed (for new enrollments): See First Week of Classes for more details.
  • Assessments for recent enrollments: See Welcome and Setup for more details.
Who to contact for…

 

September 21: Add/Drop Deadline

 
What’s going on?
  • Last day of the add/drop period: This is the last day to enroll, transfer, or withdraw from a class. No refunds will be given after September 21.
  • Getting up to speed (for new enrollments): See First Week of Classes for more details.
Who to contact for…
  • Enrollments, transfers, and withdrawals: See our FAQs for details about each of these processes.
  • Concerns about the class: See our FAQs for the best way to handle concerns.
  • Technical difficulties: See our FAQs for technical resources or contact us.

FAQs

(Click questions to expand)

I have a technical issue. Where can I get help?
  • Schoology and Zoom both offer great support website with lots of helpful videos, articles, and FAQs. You can visit their support pages here:
  • If you have an urgent issue, please call our tech support at 717-857-3462.
  • For all other issues, please use the contact form below to request assistance.
I haven't heard from my instructor yet. What should I do?

You should receive a welcome letter from the instructor of each class you are enrolled in by August 24. If you have not received a welcome letter by this time, first check your spam folder and then contact your instructor directly.

I need to enroll in a class quickly. How can I do that?
  • The quickest way to register is through our website. Find the course you are interested in and make your purchase.
  • Once you make the purchase the admin staff and the instructor will be notified of your enrollment and will work to bring your student into the class as quickly as possible.
  • Typical turnaround time is 2 business days from the time you register to the time that you get access to the class.
  • There is an add/drop period from September 8 through September 24. During this time students may enroll, transfer, and withdraw from classes and still receive a refund less the $75 deposit per course. After September 24, no refunds will be given.
  • Please review the Student-Parent handbook for a complete list of our policies.
I just enrolled in a class. What's next?
  • The instructor of your class will be notified of your enrollment and will reach out to you with next steps. From here on out, the instructor will be your primary point of contact for the course.
  • If you do not hear from your instructor by August 24 (or within 1 business day if it’s after the 24th), you may need to contact them directly.
  • If a placement assessment is required, the instructor will initiate that through email. Enrollments are not finalized until placement evaluations have been completed and evaluated by the instructor.
  • You should receive a welcome email from the instructor with information on how to join Schoology.
  • On the Schoology course page there will be a folder called Getting Started. This folder will contain everything you need to get oriented and up to speed in the class.
How do I transfer or withdraw from a class?
  • First get in touch with the instructor of your class to discuss your intention to transfer or withdraw from their class.
  • Then contact us to request your transfer or withdraw. Typical turnaround time for processing these requests is 2 business days.
I have concerns about one of my classes. Who should I talk to?
  • If you have a concern with one of your classes, the first thing you should do is talk to the instructor of the class. Hopefully they are able to work through the concern with you.
  • If your concern arises during the add/drop period at the start of school, it is best to voice it immediately so that the instructor and admin staff have time to respond before the add/drop period has ended.
  • You should also feel free to get in touch with the principal of the school for further discussion. You can find email addresses for both principals in the Getting Started folder in any Schoology course page. Or you can contact us and we can point you in the right direction.
What other resources are there?

Contact Us

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Phone Numbers

To reach us by phone, please call:
866-730-0711

For tech support, please call:
717-857-3462

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